What is Business Automation?

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Workflow automation and process excellence are considered critical elements to boost productivity and customer satisfaction. Business automation refers to the use of technology in automating various business tasks. Automating a business replaces manual efforts needed to execute common tasks.

This aids businesses in cutting costs, streamlining processes and improving efficiency, which ultimately leads to revenue growth and customer satisfaction. Examples of task automation include employee onboarding and purchase orders.

Employee onboarding involves filling out forms, arranging training and induction sessions, document collection, bank account setup, mentor assigning and more. Without the use of modern technologies these tasks can consume a lot of time and work hours.

Purchase order requests are another example of recurring tasks that involve filling out forms and sending them to the purchasing team, which then approves or disapproves a request. Copies of approved purchase orders are sent to the vendors.

Manual methods can lead to various issues, including delayed approvals, input errors, incomplete records and human errors when taking delivery. Automating these tasks eliminates most of these issues and makes the whole process a lot easier to manage and more accurate.

Key Benefits for the Services Industry

Service-oriented businesses, including food services, financial services, health care, support and social services are essential to the growth of economy. Business automation not only reduces the amount of manual work, it also minimizes the chances of errors and helps businesses cut costs.

Automation helps service-oriented businesses stay competitive and produce a greater output by reducing the number of work hours. Automation of time consuming and tedious tasks free up employee’s time and helps them stay focused on what matters the most. The most common processes service businesses automate include:

  • Recurring, repetitive and high-volume tasks
  • Time-sensitive tasks
  • Tasks that require a lot of employees to execute
  • Tasks that have a significant impact on other systems and processes
  • Tasks that are related to audit trails and compliance

Osmos Cloud Quote Automation

Quote management is yet another task that can take a lot of time and effort if done manually. Chances of errors are also much greater when using spreadsheets and other manual methods. Osmos Cloud takes care of most of the labor-intensive tasks and automates the quotation process.  It features specialized tools to record and manage information and is designed to automate the entire quotation process.

Osmos Cloud Quote Management solution allows sales teams to easily generate quotations and send them to automatically to the concerned persons. Compared to manual methods, it significantly reduces the time required from quote generation to sending. Some key features of Osmos Cloud Quote Management solution include:

  • Quote design
  • Quote automation
  • Faster approvals
  • Better reporting
  • Billing management
  • Categorization of items
  • Auto document generation
  • Records information required to generate quotes
  • Invoices and receipts
  • Reporting of unpaid invoice and unbalanced records
  • Better performance reporting and greater insights into the sales funnel


Business automation solutions like Osmos Cloud CPQ and CRM allow businesses to get more done while minimizing chances of errors. Business automation solutions are the stepping stone for services businesses to digital transformation and allow them to streamline processes, demonstrate compliance, cut costs and be more productive. Standardization of operations and consistent outcomes help position a business as more reliable than the competition and ultimately increases customer satisfaction and revenue growth.

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